Pharmacy Technician Communication Behind & Beyond the Counter

Type of Activity: Patient Safety (UAN) # 00008-0000-26-029-L05-T 

Accredited for: 1 CE

Release Date: June 5, 2026

Expiration Date: June 6, 2029

Estimated time to complete activity: 1 hour

Learning Objectives

Upon successful completion of this knowledge-based CPE activity, pharmacy technicians should be able to:

  1. Identify communication challenges.
  2. Describe how communication affects pharmacy team processes and outcomes. 
  3. Identify tools and strategies to improve pharmacy communications. 

About the Presenter

Russell Buzalko, Ph.D., MAS |Adjunct Associate Professor | University of Nebraska Medical Center

Instructions to complete this continuing pharmacy technician education (CPE) topic.

  1. Click WATCH VIDEO to view the recorded lecture. Viewing the entire lecture is a required element of this CPE.
  2. After viewing the recorded lecture, click PAY TO GET QUIZ.  The link takes you to your  cart to pay for the test.
    • After paying for the test, receive an email with a unique link to take the test and claim CE.
    • Copy and paste the unique link into your browser search engine.
    • Provide profile information- NABP e-Profile ID # and DOB (mmdd) are required. 
  3. Complete the test with a minimum score of 80%. You are allowed 3 opportunities to reach this minimum score.
  4. Complete the activity evaluation form.
  5. Transcript information will be sent to the NABP CPE Monitor Service. Please allow 7-days for the credit to appear in your account.

 The University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences (SSPPS) is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education (CPE). This activity is eligible for ACPE credit.